The only Dog Grooming Spa in Longmeadow!
Your appointments are very important to us, it is reserved especially for you!
We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least a 24 hour notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Since the services are reserved for you personally, a Cancellation fee will apply.
- Less than a 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “NO SHOWS” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our groomers’ schedules filled, thus better serving everyone. Thank you for viewing and supporting our policies.